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DigiTech India has a ticket support system, a software that collects all customer support requests from a wide range of sources and manages them in one location. Our ticketing system that acts as a shared inbox for all our customers' questions and concerns.
We have a lot of knowledge and experience about customer issues and the best way to solve them. Our support ticket system is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With a smart knowledge base, our customers get better self-service and agents see improved efficiency and faster resolution.